Terms of service

Lolly is the commercial name of the brand By Lolly. These Terms and Conditions regulate access to and use of the website https://by-lolly.com/ (hereinafter, the "Website"), owned and operated by Lolly (hereinafter, "Lolly", "we", "us", or "our"), with business correspondence address at 105 Av. Fal Ould Oumeir, Rabat 10080, Morocco, and the services and products offered by Lolly on its website.

Lolly is an international e-commerce brand. Our products are fulfilled and shipped from supplier warehouses located in Asia and Europe, depending on product availability and stock location at the time of order. All prices and transactions are processed in USD and sales are directed to customers in the United States.

Business Days: Monday to Friday, 9:00 AM to 6:00 PM (GMT+1)

Lolly provides this website subject to these terms and conditions. By visiting the website or using the services or applications on the website, the user accepts these Terms and Conditions.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Customer Support

Business Days: Monday to Friday, 9:00 AM to 6:00 PM (GMT+1)

We typically respond within 24 to 48 hours during business days. Whether it's a product question or a service concern, we'll make sure you feel heard and supported. You can reach us at: info@by-lolly.com

About Us

This website is operated by Lolly. Throughout the site, the terms "we", "us", and "our" refer to Lolly. Lolly is an online fashion boutique offering a curated selection of women's clothing and accessories. We serve customers in the United States and process all transactions in USD.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

Section 3 — Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 — Products and Fulfillment

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

By Lolly operates as an international e-commerce brand. Products are fulfilled and shipped from supplier warehouses located in Asia and/or Europe, depending on product availability and inventory location at the time of your order. Estimated delivery times are provided at checkout and in our Shipping Policy. Shipping origin does not affect the quality, warranty, or return rights associated with your purchase.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your monitor's display of any color will be accurate. We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. For more detail, please review our Returns & Refund Policy.

Section 7 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Any use by you of optional tools offered through the site is entirely at your own risk and discretion. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Section 8 — Third-Party Links

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites. Complaints, claims, or questions regarding third-party products should be directed to the third-party.

Section 9 — User Comments, Feedback and Other Submissions

If you send us creative ideas, suggestions, proposals, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. You are solely responsible for any comments you make and their accuracy.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, available on our website.

Section 11 — Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

Section 12 — Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose; to violate any international, federal, provincial or state regulations or laws; to infringe upon intellectual property rights; to harass, abuse, insult, harm, defame or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect personal information of others; to spam, phish or scrape; or to interfere with or circumvent the security features of the Service.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products delivered to you are provided 'as is' and 'as available' without any representation, warranties or conditions of any kind.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, suppliers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

Section 14 — Indemnification

You agree to indemnify, defend and hold harmless Lolly and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

Section 15 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service without affecting the validity and enforceability of any other remaining provisions.

Section 16 — Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.

Section 17 — Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Section 18 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. By purchasing from our store, you as a U.S.-based customer acknowledge and agree to this jurisdiction for the resolution of any disputes arising from your use of the Service.

Section 19 — Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Section 20 — Return and Refund Policy

Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will need the receipt or proof of purchase.

Return Process

To start a return, contact us at info@by-lolly.com. Do not send your purchase back before receiving a confirmation from us. Items sent back without first requesting a return will not be accepted.

Refund Process

If your return is approved, we will process your refund within 14 days of receiving your return package. Refunds will be issued using the same payment method as the original transaction unless you agree to a different method. There is no restocking fee, but the original cost of shipping is non-refundable.

Cancellation Process

You can cancel your order as long as the status of your tracking number has not changed to "package shipped". Simply email us at info@by-lolly.com to cancel your order.

Section 21 — Contact Information

If you have any questions, comments or suggestions, please feel free to contact us: